At Clarissa Roams, we strive to provide high-quality outdoor and travel products. However, if you receive a defective or damaged item, please review our return and refund policy below.
1. Return Policy
We accept returns only for defective or damaged products under the following conditions:
- You must report the issue within 3 days of receiving your order.
- The product must be unused and in its original packaging.
- You must provide clear photos or videos as proof of the defect or damage.
We do not accept returns for:
- Change of mind or incorrect orders placed by the customer.
- Minor variations in product color, size, or design due to screen differences.
- Used or altered products
2. How to Request a Return or Refund
To initiate a return or refund, follow these steps:
- Email us at [email protected] within 3 days of receiving your order.
- Provide your order details, proof of defect/damage (photos/videos), and a brief explanation.
- Our team will review your request and respond within 2-5 business days.
3. Important Notes
- Returns sent without prior approval will not be accepted.
- Customers are responsible for returning the item in secure packaging.
- We are not responsible for return shipping costs unless the product was incorrectly delivered.
For any questions, feel free to contact us at [email protected].